CBSE Class 11 Business Studies Emerging Modes of Business Quiz 2

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CBSE › Class 11 › Business Studies › Emerging Modes of Business

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1. Both buyers and sellers are customers under_______ type of e-business transaction

A C2C Commerce B B2C Commerce C B2C Commerce D B2B Commerce

2. India is the preferred destination for BPO because of ____________

A Tax Free Zone for BPOs B Cheap People C Cheap Manpower D Poor conditions

3. Out of e-commerce and e-business, which is a broader term?

A None of these B both e-business and e-commerce are same thing C e-commerce D e-business

4. A Call Centre handles

A Both customer facing and back-end business B Both voice based and non-voice based business C Only out-bound voice based business D Only in bound voice based business

5. Outsourcing

A Includes off shoring B Restricts only to the contracting out of Information Technology Enabled Services (ITES) C Restricts only to the contracting out of non-core business processes D Includes contracting out of manufacturing and R&D as well as service processes ? both core and non-core ? but restricts only to domestic territory

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